Frequently Asked Questions

Project Information FAQs

Q: What is the Administrative Information Management System (AIMS)?

AIMS is an integrated business system for managing finance, payroll, benefits, scheduling and supply chain processes to achieve standardized provincial tools and improved data accuracy.

Q: Why do we need AIMS?

The current business processes encompass 82 non-integrated systems with no provincial standards. Many activities are being completed manually, and the lack of real-time, accurate integrated reporting restricts access to timely, comparative provincial information.

AIMS offers the following advantages:

  • Integrated, strategic information to inform effective decision-making
  • Standardized tools to support the development of consistent practices and processes
  • Improved data accuracy, reliability and integrity to plan, forecast and report

Q: How does this benefit clients, patients, residents and families?

The implementation of AIMS will improve the experience of Saskatchewan clients, patients, residents and families:

  • Provide a consistent and positive experience for healthcare professionals, leading to a more positive result for clients, patients, residents and families
  • Reduced administrative time, effort and cost which can be redirected to patient care
  • Ensure the right resources are available at the right time and place

Q: What areas will be addressed by the AIMS project?

The AIMS Project will focus on three key areas including Human Resources (payroll and scheduling), Finance and Supply Chain.

Q: What is the timeline for implementation of the AIMS project?

The AIMS Project has three phases:

Phase I
Phase 1 is the high-level design phase, with activities directed toward engaging users and stakeholders to understand current practices. This study will include evaluating challenges and opportunities, while harvesting ideas as to a desired future state.

Phase II
Phase II involves creating a prototype, testing and revising according to project requirements. Deployment planning begins with considerations including end-user training and transition plans to move from a testing environment to live production.

Phase III
Phase III involves the migration from the pre-production environment into full utilization, followed by support for the new business processes.

Q: Who, and how, will people be impacted by the changes?

There are changes that will be well-received by employers, employees and healthcare providers. Changes to the way some work will be performed may also be required. Provincial needs and processes will be required. Communication will be ongoing throughout the process.

Q: How are employees contributing to the development of the new system?

Individuals with expertise in Human Resources, Finance and Supply Chain are involved in various aspects of the development of AIMS, including workshops, design sessions and testing.

Q: What is being done to involve the smaller centres?

Employees have been involved from across the province to ensure broad representation.

Q: How will the AIMS Project affect or benefit various members of the health care team?

AIMS will benefit all involved in healthcare within the province. Employees will benefit from a range of more convenient self-service tools, employers will be able to make better informed decisions, and patients will benefit from the information healthcare professionals will be able to access.

Contact Information FAQs

Q: How is this new requirement for an email address and a landline and/or mobile phone number different from the previous process?

Currently, many staff have not entered this information on Gateway Online, so it becomes difficult for employers to reach these employees. The benefits to employees of the new business system are reliant on having an email in order to gain access to the system. A landline or mobile phone is required should you choose the option of receiving scheduling notifications by phone or text.

Q: I can add more than one email to my account. Which email will be the default email?

When more than one email is entered, it is the email entered in the ‘Home’ field that will be the default email address.

Q: What if I forget my password to Gateway Online?

If you have forgotten your password to Gateway Online:

Link: There is a “Forgot Password” link on Gateway Online. If you have an email already on file, it will send an email to you so you can reset your password.

If you do not have an email on file:

By Phone: eHealth Service Desk at 1-888-316-7446


By Email:

The technicians at eHealth will help you reset your password.

Q: What if I have an email address that is used by other family?

If you have an email address that is used by other family members, it is considered a security risk in today’s environment as others are able to view your confidential information. It is a decision you will have to make as to whether you feel comfortable with another individual having access to your work-related information. If you are not comfortable with another individual having access, then opening your own free email account would be an option.

Q: What if I have no computer?

The system is accessible through a mobile device app from your mobile phone, or you could use a computer or kiosk at your work.

Q: What if I have no email address?

Today, it is easy to create a free email address through Google, Hotmail or another provider of your choice. Each provider supplies easy steps to sign-up for an account.

Q: What if I leave the organization? Will I have access to my email?

When leaving the organization you should ensure you update your contact information to include your personal email in order to receive further relevant communications from the employer. Any staff leaving the organization will be asked to confirm that their current information is accurate.

Q: What if my email and phone numbers have not changed since I first added my contact information?

If you have a valid email address and a landline and/or mobile phone number in Gateway Online and it has not changed, then there is nothing further required.

Q: What information would be sent by email and what would be sent by phone or text?

Email would be the primary method of receiving information from the employer. Scheduling notifications would be sent by phone or text should you choose one of these options.

Q: What will happen if I do not update my information?

Without an email address on file, you will be unable to access the system for electronic shift scheduling, pay statements, benefits reports and other important pieces of personal information. Without a landline or mobile phone number, you will not be able to receive scheduling notifications by phone or text. Paper schedules currently being posted to units will remain until the administrative information management system is launched.

Q: Why does my employer need my email address and mobile phone number?

An email address is required if you wish to apply for another job within the health system. In future, password resets will require a contact email for security reasons. A landline or mobile phone number is needed should you choose to receive scheduling notifications by phone or text.

Q: Why do you need a landline and/or mobile phone number?

Providing a landline and/or a mobile phone number allows you to receive scheduling notifications by phone or text should you choose one of these options.

Q: Will all features of the new system be available for all employees?

The majority of employees will experience the benefits of the new system. Various implementation considerations may affect the availability of some features for some employees.

Q: Will my contact information be secure?

Your information is stored in a secure environment and will be visible only to authorized personnel on a need-to-know basis. Safeguards are in place to secure your information.